Refund & Return Policy

At Bademaloe, we are dedicated to providing the best shopping experience for every customer. To help you shop with confidence, we offer a hassle-free return and exchange policy.

Return & Exchange Policy

1. 30-Day Free Returns & Exchanges

  • Risk-Free Returns & Exchanges: If you are not satisfied with your purchase, you can return or exchange the product within 30 days of purchase at no additional cost.

2. No Fees for Returns & Exchanges

  • No Processing Fees: We do not charge any fees for processing returns or exchanges, ensuring you can shop without worrying about additional costs.

3. Return Shipping Costs are the Customer’s Responsibility

  • Customer Pays for Return Shipping: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of the product.
  • Return Conditions: Returned products must be unused, in their original condition, and include all original packaging and accessories. If the product is damaged or missing accessories, we may not be able to process the return.

How to Request a Return or Exchange

1. Contact Our Customer Service Team

  • Contact Information:

    • Email: [email protected]
    • Phone: +1 (888) 555-1234
    • Address: 39-12 Main St, Flushing, NY 11354

  • Provide Order Information: When requesting a return or exchange, please provide your order number, purchase date, product name, and your return/exchange request (such as the reason for the return or exchange request).

  • Customer Service Processing: Our customer service team will process your return or exchange request as quickly as possible upon receiving it. We will provide you with specific instructions for the return or exchange based on your request.

2. Return & Exchange Process

  • Return: Once we receive the returned product and confirm it meets the return policy, we will process your refund within 7 business days. The refund will be issued to your original payment method, and the processing time may vary depending on the payment method used.

  • Exchange: If you choose to exchange the product, we will arrange the new shipment based on stock availability. If the desired product is out of stock, you will be notified and given the option to select another item or opt for a refund.

Return & Exchange Considerations

  • Product Condition: All returned or exchanged products must be in their original packaging and unused, without damage. If the product has been used, altered, or damaged, we will not accept the return or exchange request.
  • Special Products: Certain items (such as custom products, batteries, or electric accessories) may have specific return restrictions. Please refer to the product page for further details.
  • Refund Processing: Refunds will be issued to the original payment method. Please note that refund processing typically takes 7-14 business days, depending on the payment platform.

Customer Satisfaction Guarantee

We are committed to ensuring every customer has the best shopping experience possible. If you have any questions or feedback about our products or services, please feel free to contact us. We will do our best to assist you.